Townsville Crime – How to protect your home & business.

A security licence is a legal requirement for a business or a person who engages body guards, security officers, crowd control officers, private investigators and surveillance equipment installers who offer their services at a fee.

A security surveillance systems installer is a professional who is paid to install and maintain a set of security hardware and software. The security equipment that a business must be licenced to install are; Locks, safes and vaults, CCTV equipment, Electric fences, security alarms and bullet proof materials.

These security compliance certificates can either be issued to individuals within the organisation, the corporation itself or partners of the corporation. In Australia security licence is issued by the Queensland government.

There are no special qualification requirements put by the Queensland Government for security service providers. However, there are certain staff within the security firms which must have a set of qualifications before the firm can be licensed to offer the security services.

Security sector licensing in Australia is devolved. It is regulated and effected by either state police, department of consumer affairs or the department of fair trading. At Voltec Services, we have gone through all the relevant police checks and fingerprinting in a bid to obtain the licence as legitimate security surveillance service provider. This is a Class 2 corporate licence that enables us to advise on and install security equipment.

Why is security licencing required?

Basically, the security licencing is a constitutional requirement for anyone who intends to operate a security installation business, so any organisation offering the service without a licence is operating outside the law and could be arrested and consequently prosecuted.

Benefits to customer & What could happen if a non licenced contractor is used?

Once a company is licenced to offer security service, another unhappy situation sets in: not all contractors appreciate the law. And not everyone enjoys playing by the rules. Unlicenced contractors might be a more appealing option when comparing the financial estimates. Licenced contractors will charge more because they go through a great deal to earn the credentials, pay for insurance protection and hire qualified personnel who offer quality services. A non-licenced contractor on the other hand may have no insurance protection or qualified employees for that type of work. Furthermore, how can you be sure that this firm can be trusted to know the access codes to your workplace or home if they have not completed police checks?

My advice is; don’t take chances with your security system. Save your business the unnecessary risks and stress that comes with contracting cheap and unlicenced taskforce. Hire service providers who you are certain has gone through the police checks and earned the credentials of their trade and abide by good business practices. I guarantee you will stand a good chance of seeing your security systems installation job done right the first time.

Its only fitting that we have another topic about the NBN. The bus is still rolling out and we are seeing more about it little by little. I am writing this particular blog because I am noticing that many businesses have their external NBN box mounted in such a place that is completely prone to damage from the public. The NBN has their specifications for the IK rating and IP rating (impact and weather resistance) and that is fine for the box itself, though it only takes one look at the installation to see that the cable coming in could easily be snipped or whacked and its all over red rover. At least until you get into the office on the next Monday and organise Telstra or similar to come out and make a repair. This could be days…

How much is that going to cost you in lost revenue though? A day or maybe three without internet and phones? It could cost you a bundle when you think about lost opportunities, bad customer experiences, lost sales. I don’t need to continue this list, you get what I mean.

Now who would want to do this? Criminals is a good place to start.

Many businesses do not have a 4G/GSM dialler to create an extra protection layer for communications between the security/CCTV system and the outside world. Relying on the fibre makes your external NBN box an easy target. More about 4G/GSM diallers in the next blog.

Beyond that is accidental damage: whipper snippers, shopping trolleys, office furniture anything really. Sometimes staff are not aware what this cable is, how easily it could be damaged or how important it is to the operation of your business. This type of thing can happen with the internal lines also. We have seen a number of instances where the internal fibre run has been loosely installed in duct stuck onto the wall with double sided tape. 2 months later the installation it is starting to pull away from the wall. To me this is not good enough and a poor way to treat possibly the most important tool for many businesses. The fibre cable that is used to enter the external and internal box (if you have fibre into the premises) doesn’t have all the extra protective layers like and underground or weather protected cable does. It doesn’t take much to damage these cores with a bit of a knock or a small kink.

So what do you do?

1. I would suggest having a look around where your external box meets the  building, look for any conduits or ducting coming up to meet the NBN box.

2. Secondly, see if you can locate the internal run. It may be visible, it may be concealed in a ceiling or wall space or even run in ducting across a wall internally or externally.

3. Think about things that may come in contact with it internally or externally. through business operations or outside influences.

4. Does it look like it needs physical protection or more rugged casing in some way?

5. Call us to discuss some practical ideas for protecting your asset to avoid downtime of this critical asset.

Here are some photos of installations that demonstrate how accessible these fibre cables really are:

In this situation your business phone lines could easily be damaged without any tools. This box is mounted at an adult’s waist height.

Another example of fibre optic cabling that is accessible from public areas. See the black cable hanging below the box…

By now everybody this side of Ballarat knows the term NBN. I dont need to spell out what this acronym stands for. NBN is on everyone’s lips. Politicians, the press, phone companies, the business community and all the way down the line to the people. I couldn’t think of a P word for business community. Let me know if you have one…

Everyone is now talking about how they have NBN or are waiting for NBN or what form of NBN they will eventually get whether its home or business. Its a big project. (My fibre to the premises works great by the way). With such a big project there is naturally a range of topics and gripes flying around.

Now that many homes and businesses have their installations completed and connected, we are starting to see the methods that installers are using to get the job done quickly. This is obviously because the installers are wanting to cash in and get things done quick considering they are on a flat install rate whether its a five minute job or a 5 hour doozey.

There are some terrible installations around. All those things you learn as a tradesperson going through the apprenticeship seem to be going out the window when these NBN install jobs are done. Duct hanging off the wall after only a month of installation. What a joke it is. i need to be fair with this. Not all installations are poorly done. Though I hate to say it, when government funds are thrown around in great numbers there will always be hoards lining up to cash in. I don’t know who is expected to pay for rectifications. Probably the consumer unless they have a loud voice and a bunch of patience to deal with their provider.

So here is the question. Would there be a better way to handle a project like the NBN installation (talking nationwide here) than the way we have done it?  Does a project that spans more than one term of government need to be handled by another department which is free of the political football games that restrict funding?

Na forget that. You’ve probably heard enough about politics in the last 6 weeks.

Stay tuned for more posts about the NBN and how it affects your business. Let us know about your experiences with the rollout good, bad or ugly.