On Site Warranty

NEW: ON SITE WARRANTY – M-Elec Lighting Products

The new On Site Warranty on M-ELEC lighting products gives more protection than ever!

What is an On Site Warranty?

The new On Site Warranty (OSW) covers the entire installation address for M-Elec Lighting Products. This includes labour, parts and approved expenses for the replacement of faulty goods within the warranty period. The same cover is provided for both commercial and residential installations.

With the M-Elec OSW you have the back up you need to be sure you are making the right product decision.

Unlimited number of fittings. Unlimited call-outs.*

For M-Elec OSW *Terms & Conditions Click here

If you would like to know more, Call Ryan today! 0438 214 425

About M-Elec

M-Elec is an established Australian Lighting supplier that offers a wide range of LED lighting products for residential & commercial markets, focusing primarily on the electrical wholesale and lighting industry.

Over the last decade, Melec has established itself as on of the most innovative & respected light producers in Australia. The vision of the Sunshine Coast lighting company is to revolutionise the electrical industry through constant innovation and providing real solutions.

“Anyone can import products but it takes a lot of time, energy, knowledge and passion to create products that work in the harsh Australian environment. I strive to create new niche products that people need.”  – Tim Mobbs Founder

Innovation has always been at the forefront of this family run firm, as it continues to push the boundaries and continually challenge the status quo of traditional lighting products and techniques. Providing its ever growing base of loyal customers – both domestic and commercial.

You can check out some of their lighting showcases in the images below:

How can HD-SDI technology save you $$$ when upgrading your CCTV system

So here is the situation.

You have an existing analog CCTV system that has been working OK and you have had it since the Burdekin Dam was built. You have had some sort of incident that requires you to provide descent footage to identify a person or vehicle to police. The footage just doesn’t cut it because the old analog CCTV resolution comes out blurry once again. We won’t talk about the fact that most CCTV systems around are not maintained properly to ensure the best possible images for that camera are captured on an ongoing basis. Assuming the camera is in focus, we are talking resolution issues that just do not cut it when it comes to identifying persons.

This is all too common.

So you have considered and upgrade based on necessity because those existing cameras no matter how much you adjust or refocus them will not get the resolution that you are after.

This is a fair conclusion for the situation.

So you have no doubt heard about IP cameras, network cameras, digital CCTV. All the same thing. Just some different names. These types of cameras are commonplace in today’s market and are gaining a bigger slice of the market share all the time. So any discussion of upgrades would include a switch to this type of CCTV system at least as a possibility.

What I want to drill down to for this particular blog is the actual nuts and bolts of upgrading a system. So when we are comparing an old analog surveillance system to a new IP network surveillance system what is the most obvious difference for a system such as this? The answer is the cabling.

All of your existing analog cameras are joined to the DVR – recording device with coaxial cabling (the same as TV antenna cable) and twin to power the camera.

New IP network camera systems use a single data cable (also known as twisted pair). This is part of their popularity. Less cables to run and terminate. There are other functions available and also more scalability though we are not talking too deeply about IP systems right now.

Here is where we get to the point. What do you do if the camera locations are not accessible for replacement cabling? How much are you willing to pay for an installation of new cabling? Have you actually had any quotes for a replacement cabling infrastructure that would make you fall off your chair because the labour cost to replace all of that cabling is astounding?

This is where an upgrade to HD SDI cameras can really become a saviour.

Take a large portion of the labour content out because you do not have to pay for the cabling to be replaced then add the cost of the equipment which includes cameras and a HD capable recorder and complete the setup. The existing analog cameras will even work on a HD recorder if you want to upgrade a section at a time. Here are some photos to compare the two technologies working on the same piece of cable.

Here is a chart that shows the different resolutions in the market today. New cameras are always pushing this boundary. HD resolution of 1920 x 1080 can give you awesome results and this is the proof.

Resolution-Chart

 

 

 

 

 

 

 

 

 

 

Below are some images comparing Analog to HD-SDI image quality

Digital CCTV Comparison 1

 

 

 

 

 

HD 1920 x 1080 -vs-analogue-comparison

 

 

 

 

 

 

HD SDI vs analog recording quality comparison (1)

 

 

 

 

 

 

 

Ask us how you can achieve awesome results with your existing cabling.

We are licenced security advisers and installers and can provide quality installations with equipment that has been proven in the field.

Smart Buildings Data Networks

Smart Buildings Data Cabling

We are proud to announce we have been accepted into the Stronglink Fibre and Data Certified Installer Program. Stronglink offer a conditional 25 year warranty on products and installation – ensuring your investment into Data & Communication networks stands the test of time. Particularly, within Smart Building projects.

Throughout this article we will explore the exciting move towards Smart Buildings and sophisticated Data networks required to operate such a building.

What is a Smart Building?

A smart Building is a building that provides a productive and cost effective environment by integrating four elements: Structure, systems, Service & management.

The idea behind a Smart Building is to create a building environment in which voice, data, video, building automation, and security coexist in a single cabling infrastructure. Such a building environment, in theory would be more responsive to the internal demands of users as well as to external conditions such as weather. The smart infrastructure can collect data and optimise building for greater efficiency of operations, leading to lower long term expenses. 

An Airport is great example of a building that requires extensive data cabling built into the construction design Examples of functions incorporated into airports include:

  • Aircraft docking
  • Passport Control
  • Information displays
  • Self Serve Kiosks
  • Parking Control
  • Video Surveillance
  • Duress alarms
  • Wi- fi

Construction Cost Savings of up to 15% are available if these systems are designed into the original build of the facility rather than retro-fitting in the future.

Example: Innovative smart building in Amsterdam

Check out this example of a Smart Building owned by Deloitte. A building like this would require a sophisticated, high quality data cabling to operate.

Smart buildings are not a new phenomenon

Siemens was exploring the future of Smart Buildings over 7 years ago. With technology rapidly innovating, there lies more and more possibilities in the world of Smart Building Design.

The future is Smart Buildings. With more and more buildings designed in this way, highly qualified & skilled technicians are required for installation of cable networks and peripheral equipment. Voltec Services technicians are fully qualified and have worked on small and large scale projects in this field. With regular training and industry experience we can offer great results in the delivery of your next project.

Contact Ryan at Voltec Services today to discuss your data cabling & network requirements.

See our full Data & Communication Services

Further Stronglink 25 Year Warranty Information

Stronglink 25 Year Warranty Policy

25 Year Warranty – Terms & Conditions

 

Townsville Business Security Chekcks

Are you interested to know potential business risks?

Are you interested to know potential risks to your business security? A Business Security check comprehensively provides an outsider’s analysis on the security risks to your business and prescribes solutions to lower risk of crime affecting your business.

For crime to occur, three conditions must be in place:

  • Someone who wants to commit a crime
  • A victim (business, person or home) that does not present too many challenges
  • No-one to intervene and prevent the crime from occurring.

To combat crime our options are:

  1. Reduce the number of motivated offenders
  2. Make crime more difficult to commit
  3. Anticipate new types of crime and find ways to stop them occurring

What is a business security check?

A Business security check assesses the risks to your business and determines suitable treatment options to reduce those risks. For Townsville crime is a current issue that affects homes and businesses at an alarming rate. Our specialists understand the conditions that make crime possible and the extent of crime against businesses in your local area.

What does a Business Security Analysis involve?

  1. Determining what exactly the real problems are in your suburb
  2. Identify your “treatment options” – these are the things that can be done to make it harder for someone to commit a crime.
  3. Implement changes to improve your business’s security.

Ryan & the team at Voltec Services complete broad business security checklists. These acts as an outsider’s snapshot of a business exposure to crime and internal fraud. Potentially saving you money, time and peace of mind.

Is it worth the investment?

The Australian Institute of Criminology conducted a survey in which 49% of all businesses surveyed reported that they had experienced crime in the previous year. The average financial cost of crime against a business was nearly $5,000 (source: Psychological Costs of Crime for Small Retail Businesses, Australian Institute of Criminology, 2002).

Potential Savings & Return on Investment

  • Business Building & Contents Insurance premiums decrease
  • Decrease risk of theft, therefore cost to replace loss of property
Security camera at work
Voltec Service team – On the job completing Axis Camera Certification in Townsville.

Is crime actually an issue & will it affect my business?

Yes, crime is a big issue in Townsville. Recent police statistics reveal car thefts & robberies have increased 80% from 2015 to 2016. There is no indication it is decreasing at this point either.

Townsville Crime Statistics
Source: Police statistics from 2015 to 2016 reveal car thefts and robberies have gone up nearly 80 per cent.

Crimes against Businesses include:

  • Fraud
  • Burglary
  • Shoplifting and stealing
  • Robbery
  • Arson
  • Malicious damage (including graffiti, smashed windows etc)

The goal is to make it harder for criminals to commit crime against your business, and make it less rewarding for them to do so.

Security Solutions we offfer

Digital CCTV Installation

At Voltec Services, we have taken the hard work away by providing a range of security camera products that have been tested and selected to meet specific requirements. We have a range of quality supply partners and we have absolute faith in their products. Ask us for a demonstration of the equipment we supply. Seeing is believing. There are many packages available for any budget.

  • Surveillance equipment can enhance the physical security of your business and assist in the identification of people involved in anti-social or criminal behaviour
  • Cameras should be installed both within and around the business to maximise surveillance opportunities
  • Digital or high definition video technology should be used to record images from the cameras
  • Cameras should monitor the cashier’s area, high cost merchandise or areas with poor natural supervision
  • TV monitors should enable staff to monitor activities on the camera
  • Recording equipment should be installed away from the counter area to avoid tampering
  • High quality recording devices should be selected to ensure footage is of sufficient quality to identify and prosecute if necessary
  • Installed surveillance equipment should be maintained in working order and regularly tested
  • If a surveillance system is installed, use it
  • Staff should be trained in the correct use of the system
  • Any surveillance system should be manufactured and installed by a qualified and reputable company and regularly function tested
  • Ensure that staff are provided with their own access code to monitor relevant staff movements
  • Ensure that access codes are changed when employers leave the business.

Secure Entrance Control

Electronic Access Control allows you to control entry to your property and monitor the times people exit and enter. Allow entry to your property remotely via mobile phone and view and record an image to make sure you trust the person entering before allowing access.

Electronic Security Systems

An electronic security system installed at your property is the most effective way of deterring forced entry and property theft. There are a wide variety of products available each matching a specific budget and purpose. Voltec Services prides itself in explaining the benefits and limitations of each system so you know what is the best fit for your security situation.


If you would like to know more about  CCTV Installations and Electronic Security equipment, call us now on 0438 214 425 to arrange your BUSINESS SECURITY CHECK.

Security Logos

Townsville Crime Blog Feature image

Townsville Crime – How to protect your home & business.

At Voltec Services, we provide a full Security Analysis of homes and businesses in the Townsville region to ensure your property is as secure as it possibly can be.

As you may already know, crime in Townsville is on the rise. With all the news surrounding crime in Townsville, you may be wondering how you can protect your home & business. Voltec Services offers you a solution in providing specialised security services for any budget.

 We provide professional advice on suitable products and have a range of quality suppliers we trust so you get the best products at the best price to ensure the best possible security.

SPECIALISED SECURITY SERVICES WE OFFER

Digital CCTV Installation

At Voltec Services, we have taken the hard work away by providing a range of security camera products that have been tested and selected to meet specific requirements. We have a range of quality supply partners and we have absolute faith in their products. Ask us for a demonstration of the equipment we supply. Seeing is believing. There are many packages available for any budget.

Secure Entrance Control

Electronic Access Control allows you to control entry to your property and monitor the times people exit and enter. Allow entry to your property remotely via mobile phone and view and record an image to make sure you trust the person entering before allowing access.

Electronic Security Systems

An electronic security system installed at your property is the most effective way of deterring forced entry and property theft. There are a wide variety of products available each matching a specific budget and purpose. Voltec Services prides itself in explaining the benefits and limitations of each system so you know what is the best fit for your security situation.


If you would like to know more about Digital CCTV Installations and Secure Entrance Control, call us now on 0438 214 425 to arrange your FREE SECURITY ANALYSIS.


WHY INVEST IN SPECIALISED SECURITY SERVICES?

1.Security Systems deter criminals
Studies have proven properties with security systems are less likely to experience break-ins and theft.

2. Insurance companies reduce premiums
Living in North Queensland, Insurance premiums are high enough with flooding and cyclones. A security system can help you save on premiums. Talk to your insurance company about premium price decreases with Security Systems installed. 

3. Surveillance assists police to identify criminals
If you become a victim of property crime, surveillance provides police with valuable evidence to ensure justice is served.

Crime Statistics

If you are interested in the latest crime statistics and how your suburb in Townsville may be affected.

Check out the QLD Police Crime Map below. 

Crime Heat Ma

 

Further information:

Importance of Security Licensing in QLD for specialised electrical services.

 

CCTV Code of Ethics

CCTV Code of Ethics

Below is the CCTV Code of Ethics from ASIAL (Australian Security Industry Association Limited) for your perusal.

1. CCTV is focused on providing an extra “set of eyes”, particularly where hazards or difficulties apply to continual personal monitoring. These difficulties may relate to access constraints, environmental constraints or cost constraints.

2. The primary objective of deployment of CCTV equipment should be to:

  • Act as a deterrent against criminal activity or unruly activities
  • Provide assurance, security and safety to people occupying the spaces covered
  • To maximise the deterrent value, and consistent with privacy requirements, camera usage should be notified in public areas

3. Staff should be informed of any use within their work areas.

4. CCTV systems should not normally be utilised purely for staff monitoring and surveillance.

5. No CCTV camera should be deployed within toilet and change room facilities.

6. All equipment being sold must be suitable for the application it is being applied to.

7. All sales staff should “clearly and in plain English” explain the strengths and weaknesses of each type of product or system. The explanation should cover applications, ethics and the equipment or environmental constraints.

8. CCTV sales staff should cover maintenance requirements and cleaning necessary for optimum performance of the system being offered.

9. The equipment installation should be covered by a minimum of 12 months parts and labour warranty.

10. At commissioning, clear and concise instructions must be provided on the operation of the system.

11. The use of CCTV cameras is to add value to the environment in which it is utilised. To this end, the net value of its use must outweigh the constraints or restrictions it imposes.

Security Licencing Queensland – In Focus

asial-member-logo

 

A security licence is a legal requirement for a business or a person who engages body guards, security officers, crowd control officers, private investigators and surveillance equipment installers who offer their services at a fee.

A security surveillance systems installer is a professional who is paid to install and maintain a set of security hardware and software. The security equipment that a business must be licenced to install are; Locks, safes and vaults, CCTV equipment, Electric fences, security alarms and bullet proof materials.

These security compliance certificates can either be issued to individuals within the organisation, the corporation itself or partners of the corporation. In Australia security licence is issued by the Queensland government.

There are no special qualification requirements put by the Queensland Government for security service providers. However, there are certain staff within the security firms which must have a set of qualifications before the firm can be licensed to offer the security services.

Security sector licensing in Australia is devolved. It is regulated and effected by either state police, department of consumer affairs or the department of fair trading. At Voltec Services, we have gone through all the relevant police checks and fingerprinting in a bid to obtain the licence as legitimate security surveillance service provider. This is a Class 2 corporate licence that enables us to advise on and install security equipment.

Why is security licencing required?

 

Basically, the security licencing is a constitutional requirement for anyone who intends to operate a security installation business, so any organisation offering the service without a licence is operating outside the law and could be arrested and consequently prosecuted.

 

Benefits to customer & What could happen if a non licenced contractor is used?

 

Once a company is licenced to offer security service, another unhappy situation sets in: not all contractors appreciate the law. And not everyone enjoys playing by the rules. Unlicenced contractors might be a more appealing option when comparing the financial estimates. Licenced contractors will charge more because they go through a great deal to earn the credentials, pay for insurance protection and hire qualified personnel who offer quality services. A non-licenced contractor on the other hand may have no insurance protection or qualified employees for that type of work. Furthermore, how can you be sure that this firm can be trusted to know the access codes to your workplace or home if they have not completed police checks?

My advice is; don’t take chances with your security system. Save your business the unnecessary risks and stress that comes with contracting cheap and unlicenced taskforce. Hire service providers who you are certain has gone through the police checks and earned the credentials of their trade and abide by good business practices. I guarantee you will stand a good chance of seeing your security systems installation job done right the first time.

Is your NBN line secure from vandalism?

2016-07-08-14-26-12

Its only fitting that we have another topic about the NBN. The bus is still rolling out and we are seeing more about it little by little. I am writing this particular blog because I am noticing that many businesses have their external NBN box mounted in such a place that is completely prone to damage from the public. The NBN has their specifications for the IK rating and IP rating (impact and weather resistance) and that is fine for the box itself, though it only takes one look at the installation to see that the cable coming in could easily be snipped or whacked and its all over red rover. At least until you get into the office on the next Monday and organise Telstra or similar to come out and make a repair. This could be days…

How much is that going to cost you in lost revenue though? A day or maybe three without internet and phones? It could cost you a bundle when you think about lost opportunities, bad customer experiences, lost sales. I don’t need to continue this list, you get what I mean.

Now who would want to do this? Criminals is a good place to start.

Many businesses do not have a 4G/GSM dialler to create an extra protection layer for communications between the security/CCTV system and the outside world. Relying on the fibre makes your external NBN box an easy target. More about 4G/GSM diallers in the next blog.

Beyond that is accidental damage: whipper snippers, shopping trolleys, office furniture anything really. Sometimes staff are not aware what this cable is, how easily it could be damaged or how important it is to the operation of your business. This type of thing can happen with the internal lines also. We have seen a number of instances where the internal fibre run has been loosely installed in duct stuck onto the wall with double sided tape. 2 months later the installation it is starting to pull away from the wall. To me this is not good enough and a poor way to treat possibly the most important tool for many businesses. The fibre cable that is used to enter the external and internal box (if you have fibre into the premises) doesn’t have all the extra protective layers like and underground or weather protected cable does. It doesn’t take much to damage these cores with a bit of a knock or a small kink.

So what do you do?

1. I would suggest having a look around where your external box meets the  building, look for any conduits or ducting coming up to meet the NBN box.

2. Secondly, see if you can locate the internal run. It may be visible, it may be concealed in a ceiling or wall space or even run in ducting across a wall internally or externally.

3. Think about things that may come in contact with it internally or externally. through business operations or outside influences.

4. Does it look like it needs physical protection or more rugged casing in some way?

5. Call us to discuss some practical ideas for protecting your asset to avoid downtime of this critical asset.

Here are some photos of installations that demonstrate how accessible these fibre cables really are:

 

In this situation your business phone lines could easily be damaged without any tools. This box is mounted at an adult’s waist height.

2016-07-08-14-26-01

Another example of fibre optic cabling that is accessible from public areas. See the black cable hanging below the box…

2016-09-15-16-18-31

Shop Fitout Showoff.

Voltec Services Electrical Communications Custom Lighting 1

Just wanted to show off some of our recent work. We have proudly completed another fitout in conjunction with NQ Shfit from Townsville. This time we travelled down the road to beautiful Airlie Beach. Yes, some times it just works out nice.

The team have fitted out this is new Zambrero store at Cannonvale with electrical, communications, HD CCTV and security systems. Plus enough lighting to guide in an aircraft if to came to it! This store was a particularly short turnaround before opening day. A big thank you to the team for keeping heads down and bums up! It made it all the more worth it to get the job completed on schedule then have a couple of days off in Airlie at the end.

This was the 9th store we have completed for Zambrero. Quite a long running relationship. Thanks to Zambrero for the continued trust in our product delivery. The stores we have completed range from Southport in Queensland all the way up to Palmerston in Northern Territory. Some good adventures along the way.

Voltec Services Electrical Communications Custom Lighting 2

The feature lights in these stores are always something to behold. As you can see there is quite a welcome when you walk into this room. The two feature lights are made up of 73 vintage pendants and fancy globes. Completely customised just for this client. Brodie is now King Of The Feature Lights. He was crowned with this honorary position in a small ceremony on top of a table at the Down Under Bar soon after the shop was finished. Top job mate. I’m glad to pass this crown onto you. :)

 

Brodie King of the feature lightiing. Conqueror of the 8 foot.

 

NBN Installations Part 1.

fibre cores

By now everybody this side of Ballarat knows the term NBN. I dont need to spell out what this acronym stands for. NBN is on everyone’s lips. Politicians, the press, phone companies, the business community and all the way down the line to the people. I couldn’t think of a P word for business community. Let me know if you have one…

 

Everyone is now talking about how they have NBN or are waiting for NBN or what form of NBN they will eventually get whether its home or business. Its a big project. (My fibre to the premises works great by the way). With such a big project there is naturally a range of topics and gripes flying around.

 

Now that many homes and businesses have their installations completed and connected, we are starting to see the methods that installers are using to get the job done quickly. This is obviously because the installers are wanting to cash in and get things done quick considering they are on a flat install rate whether its a five minute job or a 5 hour doozey.

 

There are some terrible installations around. All those things you learn as a tradesperson going through the apprenticeship seem to be going out the window when these NBN install jobs are done. Duct hanging off the wall after only a month of installation. What a joke it is. i need to be fair with this. Not all installations are poorly done. Though I hate to say it, when government funds are thrown around in great numbers there will always be hoards lining up to cash in. I don’t know who is expected to pay for rectifications. Probably the consumer unless they have a loud voice and a bunch of patience to deal with their provider.

 

So here is the question. Would there be a better way to handle a project like the NBN installation (talking nationwide here) than the way we have done it?  Does a project that spans more than one term of government need to be handled by another department which is free of the political football games that restrict funding?

 

Na forget that. You’ve probably heard enough about politics in the last 6 weeks.

 

Stay tuned for more posts about the NBN and how it affects your business. Let us know about your experiences with the rollout good, bad or ugly.