Is your NBN line secure from vandalism?


Its only fitting that we have another topic about the NBN. The bus is still rolling out and we are seeing more about it little by little. I am writing this particular blog because I am noticing that many businesses have their external NBN box mounted in such a place that is completely prone to damage from the public. The NBN has their specifications for the IK rating and IP rating (impact and weather resistance) and that is fine for the box itself, though it only takes one look at the installation to see that the cable coming in could easily be snipped or whacked and its all over red rover. At least until you get into the office on the next Monday and organise Telstra or similar to come out and make a repair. This could be days…

How much is that going to cost you in lost revenue though? A day or maybe three without internet and phones? It could cost you a bundle when you think about lost opportunities, bad customer experiences, lost sales. I don’t need to continue this list, you get what I mean.

Now who would want to do this? Criminals is a good place to start.

Many businesses do not have a 4G/GSM dialler to create an extra protection layer for communications between the security/CCTV system and the outside world. Relying on the fibre makes your external NBN box an easy target. More about 4G/GSM diallers in the next blog.

Beyond that is accidental damage: whipper snippers, shopping trolleys, office furniture anything really. Sometimes staff are not aware what this cable is, how easily it could be damaged or how important it is to the operation of your business. This type of thing can happen with the internal lines also. We have seen a number of instances where the internal fibre run has been loosely installed in duct stuck onto the wall with double sided tape. 2 months later the installation it is starting to pull away from the wall. To me this is not good enough and a poor way to treat possibly the most important tool for many businesses. The fibre cable that is used to enter the external and internal box (if you have fibre into the premises) doesn’t have all the extra protective layers like and underground or weather protected cable does. It doesn’t take much to damage these cores with a bit of a knock or a small kink.

So what do you do?

1. I would suggest having a look around where your external box meets the  building, look for any conduits or ducting coming up to meet the NBN box.

2. Secondly, see if you can locate the internal run. It may be visible, it may be concealed in a ceiling or wall space or even run in ducting across a wall internally or externally.

3. Think about things that may come in contact with it internally or externally. through business operations or outside influences.

4. Does it look like it needs physical protection or more rugged casing in some way?

5. Call us to discuss some practical ideas for protecting your asset to avoid downtime of this critical asset.

Here are some photos of installations that demonstrate how accessible these fibre cables really are:


In this situation your business phone lines could easily be damaged without any tools. This box is mounted at an adult’s waist height.


Another example of fibre optic cabling that is accessible from public areas. See the black cable hanging below the box…


Shop Fitout Showoff.

Voltec Services Electrical Communications Custom Lighting 1

Just wanted to show off some of our recent work. We have proudly completed another fitout in conjunction with NQ Shfit from Townsville. This time we travelled down the road to beautiful Airlie Beach. Yes, some times it just works out nice.

The team have fitted out this is new Zambrero store at Cannonvale with electrical, communications, HD CCTV and security systems. Plus enough lighting to guide in an aircraft if to came to it! This store was a particularly short turnaround before opening day. A big thank you to the team for keeping heads down and bums up! It made it all the more worth it to get the job completed on schedule then have a couple of days off in Airlie at the end.

This was the 9th store we have completed for Zambrero. Quite a long running relationship. Thanks to Zambrero for the continued trust in our product delivery. The stores we have completed range from Southport in Queensland all the way up to Palmerston in Northern Territory. Some good adventures along the way.

Voltec Services Electrical Communications Custom Lighting 2

The feature lights in these stores are always something to behold. As you can see there is quite a welcome when you walk into this room. The two feature lights are made up of 73 vintage pendants and fancy globes. Completely customised just for this client. Brodie is now King Of The Feature Lights. He was crowned with this honorary position in a small ceremony on top of a table at the Down Under Bar soon after the shop was finished. Top job mate. I’m glad to pass this crown onto you. 🙂


Brodie King of the feature lightiing. Conqueror of the 8 foot.


NBN Installations Part 1.

fibre cores

By now everybody this side of Ballarat knows the term NBN. I dont need to spell out what this acronym stands for. NBN is on everyone’s lips. Politicians, the press, phone companies, the business community and all the way down the line to the people. I couldn’t think of a P word for business community. Let me know if you have one…


Everyone is now talking about how they have NBN or are waiting for NBN or what form of NBN they will eventually get whether its home or business. Its a big project. (My fibre to the premises works great by the way). With such a big project there is naturally a range of topics and gripes flying around.


Now that many homes and businesses have their installations completed and connected, we are starting to see the methods that installers are using to get the job done quickly. This is obviously because the installers are wanting to cash in and get things done quick considering they are on a flat install rate whether its a five minute job or a 5 hour doozey.


There are some terrible installations around. All those things you learn as a tradesperson going through the apprenticeship seem to be going out the window when these NBN install jobs are done. Duct hanging off the wall after only a month of installation. What a joke it is. i need to be fair with this. Not all installations are poorly done. Though I hate to say it, when government funds are thrown around in great numbers there will always be hoards lining up to cash in. I don’t know who is expected to pay for rectifications. Probably the consumer unless they have a loud voice and a bunch of patience to deal with their provider.


So here is the question. Would there be a better way to handle a project like the NBN installation (talking nationwide here) than the way we have done it?  Does a project that spans more than one term of government need to be handled by another department which is free of the political football games that restrict funding?


Na forget that. You’ve probably heard enough about politics in the last 6 weeks.


Stay tuned for more posts about the NBN and how it affects your business. Let us know about your experiences with the rollout good, bad or ugly.

Electric ian | Voltec Services | Switch to a trusted electrician

Are you looking for quality and trusted electrical services?

Voltec Services electricians provide the full range of data and electrical services to all types of residential & commercial customers throughout the Townsville Region. Every electrician on our team receives regular training, is fully qualified, experienced, licenced, and insured to ensure you get the best, most up to date service possible.

Our electricians provide the best service

Our team of electricians have received excellent feedback from customers. Voltec Services only employs accredited master electricians to ensure that you are receiving services from the best electricians in Townsville.

Why choose our electrical Services?

  • You get value from a small business that respects your time. We will always call you back and turn up when we say we will.
  • You get a clean finish every time.
  • You get free expert advice. Our customers rely on our advice to get the right products and ultimately get the result they want

So if you are looking for an electrical contractor in Townsville that will turn up on time and carry out the work in a cost effective and time effective manner give Ryan at Voltec Services a call.





If you don’t see your particular requirement listed above, please give Ryan a call to discuss your project.

(Yes, electrician is spelt incorrectly in the title. But we are always looking at ways to reach you in google.)

connecting device

How To Prevent Equipment Down Time In Your Business (PART 1)


Have you ever cringed when the power goes off unexpectedly because the electricians are on site finding a circuit?

How many spreadsheets or emails have you lost because the power has gone out and you hadn’t saved the work?

As electricians we regularly find switchboards that do not have sufficient or updated labelling. The same goes for specific power outlets and lights. In the past it has been a matter of turning off one circuit at a time to find the right one. In the meantime this has disrupted everybody in the office and most likely your customers too.

Here is the other thing I didn’t mention. The old method usually takes more time and more than one person to identify. So the labour cost increases.

Some electricians still do it this way.

Voltec Services utilises a range of modern equipment for its daily work and one such tool is a safety switch tester. We know how important it is to minimise disruption to your business operations so we use this tool to trip the circuit remotely so it can very easily be identified.

All other circuits stay on. Business as usual.

We use this method in just about every situation. Here is how it works:

  • No identification of areas, light numbers or specific outlet numbers.

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  • This is the light circuit to be isolated for repairs.

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  • Connect device

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  • Trip device

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  • Power off device

Tripped Circuit

  • Find tripped circuit.

Lock on to Safety Switch

  • Lock out for safety.

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Quick and easy as that!  All other circuits are still switched on. Interruption has been kept to an absolute minimum. The work can now go ahead safely.

If your Townsville business requires a Safety Inspection or any general electrical services call Ryan on 0438 214 425.